Florentine

Shipping Policy

Thank you for shopping with Miraza. We aim to provide a seamless and reliable
shipping experience for all our customers across India. This Shipping Policy outlines
the terms and conditions regarding the processing, shipping, and delivery of your
orders.

1. Shipping Coverage
We currently ship to all serviceable pin codes within India. Our warehouse is located
in Tamil Nadu, and all orders are dispatched from this location.

2. Processing Time
- Orders are processed within 1-2 business days after successful payment
confirmation.
- Orders placed on weekends or public holidays will be processed on the next
working day.
- You will receive a confirmation email with tracking details once your order has been
shipped.

3. Shipping Charges
- Standard shipping rates are calculated based on the weight and destination of the
order at checkout.
- Free shipping may be available for orders above a specified value. Details of such
offers will be displayed on our website or during promotions.
- Any additional charges such as octroi, state entry taxes, or customs duties (if
applicable) will be borne by the customer.

4. Estimated Delivery Time

- Delivery times vary depending on the destination. Below are the estimated
timelines:
- Within Tamil Nadu: 2-4 business days
- Metro Cities: 3-7 business days
- Other Locations in India: 5-10 business days
- Please note that delivery timelines are indicative and may be affected by factors
such as weather, transportation delays, or unforeseen circumstances.

5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor the status of your shipment through our
delivery partner’s website.

6. Failed Deliveries and Reattempts
- In case of a failed delivery attempt due to an incorrect address, unavailability of the
recipient, or any other reason, our courier partner will reattempt delivery up to 2
times.
- If the delivery remains unsuccessful, the order will be returned to us. Re-shipping
the order may incur additional charges, which will be communicated to the customer.

7. Damaged or Lost Shipments
- If your order arrives damaged or is lost in transit, please contact us within 48 hours
of delivery for assistance. We will investigate and provide a resolution, which may
include a replacement or refund.
- For damaged shipments, please retain all packaging and provide photos as
evidence when filing a claim.

8. Non-Serviceable Areas
If your shipping address is in a location not serviced by our courier partners, we will
notify you and cancel the order. A full refund will be issued for any payments made.

9. Delivery Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.

- Delivery may require a valid ID and signature as proof of receipt for high-value
orders.

10. Changes to Shipping Address
If you need to update your shipping address after placing an order, please contact us
immediately at info@miraza.in. Address changes can only be accommodated if the
order has not yet been shipped.

11. Contact Us
For any questions or concerns regarding your shipment, please reach out to us at:
Email: info@miraza.in
By placing an order on our website, you agree to the terms outlined in this Shipping
Policy. We appreciate your trust and look forward to serving you!

Refund Policy

At Miraza, customer satisfaction is our top priority. If you are not entirely satisfied
with your purchase, we’re here to help. This Refund Policy outlines the terms and
conditions for returns, refunds, and exchanges.

1. Eligibility for Returns
We accept returns for products that meet the following criteria:
- The item must be unused, unopened, and in the same condition that you received
it.
- The item must be in its original packaging with all tags and seals intact.
- The return request must be initiated within 7 days of delivery.

Non-Returnable Items:
Certain items are not eligible for return or refund, including:
- Perishable goods such as fresh dates or other food items.
- Items purchased during clearance sales or promotional events.
- Gift cards and vouchers.

2. Return Process
To initiate a return, please follow these steps:
1. Contact us at info@miraza.in with your order number, reason for return, and
supporting photos (if applicable).
2. Our team will review your request and provide further instructions, including the
return shipping address.
3. Ship the item(s) back to us using a reliable courier service. You are responsible for
the return shipping costs unless the return is due to a defect or error on our part.

3. Refunds
Once your return is received and inspected, we will notify you of the approval or
rejection of your refund.

- Approved Refunds: If approved, the refund will be processed to your original
method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g.,
items not in their original condition, damaged for reasons not due to our error).

4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an
item for the same product, please contact us at info@miraza.in .

5. Damaged or Defective Products
If you receive a damaged or defective product, notify us within 48 hours of delivery.
Please provide photos of the product and packaging for verification. We will offer a
replacement, refund, or store credit as appropriate.

6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
1. Check your bank account and contact your payment provider, as processing times
may vary.
2. If you’ve done this and still have not received your refund, contact us at
info@miraza.in

7. Cancellations
Orders can be canceled before they are shipped. Once an order has been shipped, it
cannot be canceled and must follow the standard return process.

8. Contact Us
For any questions or concerns regarding our Refund Policy, please contact us at:
Email: info@miraza.in
By placing an order on our website, you agree to the terms of this Refund Policy.
Thank you for shopping with Miraza!